How to Handle Crucial Conversations as a CEO
A crucial conversation is any discussion where the stakes are high, opinions differ, and emotions run strong, like letting someone go, confronting a co-CEO, pushing back on an investor, telling a key client no. The good news is that handling them well is a learnable skill, not a personality trait. Before you walk into one, our Coaching Conversation Question Card, gives you the questions you need to keep a hard talk calm and on track. How to have a crucial conversation The method (from the book Crucial Conversations) comes down to a few moves. Start with the heart: get clear
